Support and Monitoring

Our Unlimited Support plans provide you with peace of mind that no matter when or how often, when you need support we will be there. No hourly rate, no extra costs, just great support when you need it at a fixed monthly price.

Our Adelaide based Operations Centre is staffed between 8am and 6pm, Monday to Friday offering not only a “help desk” service but pro-active monitoring and maintenance of our clients IT infrastructure.

Each day our operations staff complete a comprehensive 25 point check on our clients environments looking at everything from Website status to Workstation Updates, Application Patching, Malware Detection and Backups.

Our aim is to ensure that our clients maximise their IT to it’s full potential to serve their business and that can only be achieved if everything is working.