Citadel IT Pty Ltd - Payment Terms and Conditions
1. Payment Terms
Invoices are generated on the 1st of each month.
Payment is due within 14 days of the invoice date.
Alternative payment terms of 28 days may be offered at the discretion of Citadel IT Pty Ltd, subject to satisfactory credit checks and/or a prior business relationship.
2. Late Payment Fees
A late payment fee of 5% will be applied to all invoices not paid within the agreed payment terms.
This fee will be added to the outstanding balance of the following month and will accrue monthly until the full invoice amount, including late payment fees, is paid.
3. Restriction of Services
For accounts in excess of 30 days overdue, Citadel IT Pty Ltd reserves the right to restrict services, including but not limited to the suspension of Microsoft Licensing.
Service restoration will be contingent upon full payment of the outstanding balance, including any accrued late payment fees.
4. On-Time Payment Discount
Clients who maintain on-time payments for a consecutive period of 6 months will be eligible for a 10% discount on all future invoices.
This discount will remain in effect as long as payments continue to be made on time, in accordance with the agreed payment terms.
5. Payment Methods
Citadel IT Pty Ltd accepts the following payment methods:
Electronic Funds Transfer (EFT)
Credit Card (Visa, Mastercard)
Direct Debit
6. Contact Information
For any billing inquiries or to discuss payment options, please contact our accounts department at accounts@citadelit.com.au
7. Amendments to Payment Terms
Citadel IT Pty Ltd reserves the right to amend these payment terms and conditions at any time.
Clients will be notified of any changes in writing.
Please note: These payment terms and conditions are designed to ensure fair and transparent billing practices. We appreciate your cooperation in adhering to these terms.